Cookie Policy

1. Introduction

This Cookie Policy explains how Olive Health Ireland Ltd ("Company", "Olive", "we", "us", or "our") uses cookies and similar tracking technologies on our website and mobile application (the "Platform"). It should be read together with our Privacy Policy, which explains how we handle personal data more generally.

This Policy is issued in accordance with the GDPR and the Irish ePrivacy Regulations (S.I. No. 336 of 2011, as amended), which govern the use of cookies and similar technologies on devices in Ireland.

2. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device, remember your preferences, and, in some cases, gather information about how you use the Platform. Similar technologies covered by this Policy include local storage, pixels, and SDK-based tracking used within our mobile application.

3. How We Use Cookies

We group the cookies we use into four categories:

• Strictly Necessary — required for the Platform to function (e.g., keeping you logged in, securing your session, load-balancing). These cannot be switched off and do not require consent.
• Performance & Analytics — help us understand how visitors use the Platform (e.g., pages viewed, errors encountered) so we can improve it. These are optional and require your consent.
• Functionality — remember choices you make (e.g., language, cookie preferences) to provide a more personalised experience. These are optional and require your consent.
• Marketing — used to measure the effectiveness of our marketing and, where enabled, to show you relevant messaging on other platforms. These are optional and require your consent.

We do not use cookies to collect or infer health information about you. Analytics and Marketing cookies are not loaded on any page or app screen that could reveal a health context — including booking flows, symptom or condition pages, consultation screens, radiology and laboratory ordering screens, and prescription or results pages — and no URL, page title, or event parameter capable of indicating a health interest is transmitted to any analytics or advertising provider. Special Category Data (your medical history, consultation notes, or recordings) is handled solely as described in our Privacy Policy and is never stored in a cookie.

4. Cookies We Use

The table below lists every cookie and similar technology currently in use on the Platform, grouped by category. A complete, automatically generated inventory — including anything added since this Policy was last updated — is always available in the Cookie Preferences panel on the Platform. Because cookies in the Performance, Functionality, and Marketing categories can change as we add or update tools, this table is reviewed and updated at least every 6 months — see the review date at the end of this Policy.

Cookies set by our video consultation provider (Google) are strictly necessary to establish and maintain your consultation and are not used for tracking or marketing purposes. They are session-based, are placed only when you join a consultation, and expire when the consultation ends.

Our radiology partner (Alliance Medical) and laboratory partner (Eurofins) are connected to the Platform through secure system-to-system integrations. Ordering an investigation and receiving your result happens through those integrations on our servers — neither partner sets cookies or similar technologies on your device through the Platform, and no cookie is used to carry information about an investigation you have ordered or a result you have received. If we ever link you out to a partner-operated portal, that portal is governed by its own cookie policy and you will be told before you leave the Platform.

5. Your Consent and How to Manage Cookies

When you first visit our website, you are shown a cookie banner offering three choices: Accept All, Reject Optional, or Customise. No Performance, Functionality, or Marketing cookie is placed on your device until you actively opt in — none of these categories are pre-ticked or enabled by default.

You can change your preferences at any time by selecting Cookie Preferences in the website footer or the in-app settings menu. You can also withdraw consent previously given; withdrawing consent does not affect the lawfulness of any processing carried out before you did so.

Most browsers also let you block or delete cookies directly through your browser settings. Please note that blocking Strictly Necessary cookies may prevent parts of the Platform, including booking and video consultations, from working correctly.

6. Third-Party Cookies

Some cookies on the Platform are set by third parties who provide services to us, including payment processing (Bank of Ireland payment gateway), video consultations (Google), and website analytics (Google Analytics).

Where they set their own cookies, Google, Meta, and Bank of Ireland act as independent controllers in respect of the data those cookies collect. These providers may use the information collected by their cookies in accordance with their own privacy and cookie policies, which are linked from the Cookie Preferences panel and which we encourage you to review. We require all such providers to handle any data collected in a manner consistent with the GDPR.

Our payment gateway is operated by Bank of Ireland and the data collected through it is processed within the European Economic Area. Several of our other providers — including Google and Meta — are established in, or transfer personal data to, the United States. Where that happens we rely on the European Commission's adequacy decision for the EU–US Data Privacy Framework or, where a provider is not certified under it, on Standard Contractual Clauses supported by additional safeguards. You may request a copy of the relevant safeguards using the contact details in section 8.

Our diagnostic partners — Alliance Medical for radiology and Eurofins for laboratory testing — are not included in the above, because they receive data from us through secure back-end integrations rather than by setting cookies on your device. How your clinical information is shared with them, on what legal basis, and where it is processed is explained in our Privacy Policy.

7. Changes to This Policy

We may update this Cookie Policy from time to time, including to reflect new cookies or tools added to the Platform. Where changes are material, we will notify you via the cookie banner or an in-app notice and ask for fresh consent where required. Each version of this Policy is dated and archived, and you may request a copy of any earlier version using the contact details in section 8.

Cookie inventory last reviewed: 2 August 2026

8. Contact Us

If you have questions about this Cookie Policy or how we use cookies, contact our Data Protection Officer:

Olive Health Ireland Ltd
Company Registration Number: 796058
47 The Green, Elsmore, Jigginstown, Naas, Co. Kildare, W91 X47D
Email: dpo@olivesofthealth.com  |  Phone: +353 1 699 4590

If you are not satisfied with how we have handled your personal data, you also have the right to lodge a complaint with the Data Protection Commission, 6 Pembroke Row, Dublin 2, D02 X963 (www.dataprotection.ie).